Frequency Asked Questions
What is the realestate.co.nz moving service?
The realestate.co.nz moving service - powered by Movinghub - is a fast, free and reliable moving service for Kiwis who are moving home. Whether you’ve purchased a new property, or are switching rental homes, we can help.
What is meant by “free”?
While our moving service is free to you, the supply of your utilities at your home is not. Standard service provider connection fees and charges still apply. However, you pay NO extra charges as a result of using the realestate.co.nz moving service. Think of us like a travel agent for moving services – we take care of all the planning, but you still have to pay for your flights (or in this case, your power bill).
How do I arrange my connections?
Head to realestate.co.nz/move and tell us what utilities you’d like connected, and provide your details – name, contact number, email, new address and move in date. Our team of professional Movologists will then give you a call to discuss the different plans and services available at your new address and finalise your connections. Once we’ve spoken to you, our team will pass your connection request onto our utility partners and get you set up.
Is the service available nationally?
Yes. We have utility partners across New Zealand, but availability of each individual utility service will depend on your exact address.
What’s a Movologist?
A Movologist is a moving expert. Moving home can be a challenging time and sometimes things don’t go to plan, which is why our team of Movologists are on hand to provide you with support throughout the entire moving journey.
How do we help you?
Forget having to shop around or spend hours in phone queues. We aim to make your move as stress-free as possible by working with New Zealand’s leading providers to set up utility connections for your new home and get you some of the best deals. You decide what utilities you’d like connected to your new property and what service providers you’d like to use – then we work on getting the job done.
What utilities do we offer?
We can arrange your power, gas, LPG, broadband, landline phone and SKY connection services with our selected service providers. Provided we work with your existing service provider, we can relocate your existing accounts or alternatively, sign you up to a new service plan with a new service provider. While we work with the majority of New Zealand’s leading service providers, not all plans, offers or service providers will be available at your new address or through realestate.co.nz/move.
The availability of plans, services and offers depends on a few things. For example, validation that the provider can supply to your new address and acceptance of your connections application which may include a credit check by the relevant provider.
What partners do we work with?
At the moment, we work with Genesis Energy, Energy Online, Contact Energy, Meridian, Powershop, Mercury Energy, Bosco, Tiny Mighty, Vodafone, Slingshot, Orcon, Flip, 2Degrees and SKY. However, these partners and their offers may change from time to time. We are always working on new partners to ensure you get the best service providers for your new home.
What happens after I submit my application?
We will make all reasonable effort to contact you within four business hours to verify your request. This is a short call to discuss the services you’d like connected to your new home and ensure you’re comfortable with our team of Movologists acting on your behalf. Then we will contact your chosen suppliers and begin the connection process. You’ll be kept updated via email throughout.
Can I cancel or change my connection request?
If you want to amend a connections request, please call us on 0800 141 470. Please note that depending on when you notify us, if the provisioning process is complete, you may need to call the applicable service provider directly.
What does realestate.co.nz/move get out of this?
We are committed to making your property journey simple, and provide you with the shortest path to the perfect property. realestate.co.nz, our partners, real estate agents and property managers may receive a commission or fee if you choose to use these moving services.
Do we provide power and gas disconnection services?
Yes, we provide disconnection services if you are relocating with your existing service provider however, to close an account you may be required to provide a final meter read. You can either provide this yourself or opt for the service provider to read it (a service provider charge may apply).
How long do gas and power connections take?
It depends on the utility, the actual retailer and whether we have all the information we need from you. The earlier you get your connections application in, the more likely your utilities will be connected on the date you request. While we will endeavour to arrange the connections on your desired date, we cannot guarantee this. As a rule of thumb, at least three business days notice of your move and your correct details are recommended (including name, contact phone number, email, new address and move in date).
The connection timeframes provided below are indicative only.
- Standard next weekday reconnection if request is received before 2pm of the day prior.
- Urgent same day connections are subject to the provider.
- Saturday connections are subject to availability and based on receiving the request before 2pm day prior.
- If you have a new or altered gas, or power connection, or if your supply has been disconnected for 6 months or longer you may be required to provide a certificate of compliance or certificate of verification from a certified service provider before supply can commence.
- LPG can take up to 4 working days. Subject to change.
Please note, urgent same day, afterhours, Saturday or Public Holiday connections may incur additional service provider fees. Weekend and public holiday connections are subject to availability. No connections can be arranged for Sunday. Connection requests received on a Saturday will be provisioned next business day.
How long do broadband connections take?
As a rule of thumb, standard broadband connections take between 7-10 working days. However, fibre installations take much longer. Provided fibre is available at your property, it means connecting a fibre optic cable from the road to your home. Before proceeding with a fibre connection, your chosen broadband provider will discuss your options with you.
How long does a SKY connection take?
If your home does not have a SKY dish installed, we suggest you allow up to 10 business days for SKY to be connected to your new property. However, if your new home already has a dish installed the connection timeframe should be much shorter. Either way, you will hear from SKY within 24 hours to confirm your relocation or connection timeframe.
Use of your personal information
The realestate.co.nz moving service does not disclose personal information about our customers for any purpose other than arranging the moving services. We will only disclose this personal information once consent has been obtained and we will only disclose this information to applicable service providers for the purpose of fulfilling the service request.
Terms and conditions
View the full Movinghub terms and conditions here.